DISTANT SALES CONTRACT

ARTICLE 1 - SELLER

Company Title :
Address:
Phone Number:
Fax :
E-Mail Address:

ARTICLE 2 -  
ARTICLE 3 - SUBJECT

The subject of the contract herein is determining the mutual rights and the obligations of the contractual parties hereto as per the provisions of the Law on Protection of Consumers numbered 6502 which has been published in the Official Gazette numbered 28835 on 28 November 2013 and The Regulation on Distance Contracts which has been published in the Official Gazette numbered 29188 on 27 November 2014, as well as all other applicable regulations and applications related to the sales/purchase and delivery, regarding the sale and delivery of the items, the price and all details of which stated on Article 6, and which is(are) ordered by the in electronic environment over İLVİ’s official www.ilvi.com (hereinafter referred as “www.ilvi.com”) operated by İLVİ.

ARTICLE 4 – ENTRY INTO FORCE

This Contract has been set up and entered into force on as the www.ilvi.com places and completes an order through the www.ilvi.com after confirming he/she have read the information declared on Pre-Notice. A softcopy of this contract has been sent to the ’s e-mail address.

ARTICLE 5 - PRODUCTS SUBJECT TO THE CONTRACT

5.1 The product(s) ordered by the BUYER subject to the contract (hereinafter referred as “PRODUCT” or “PRODUCTS” or “PRODUCT(S)”) and the details such as model name, brand name, color, quantity, retail price of the PRODUCTS are as stated below with shipping and tax fees, payment method and shipping address provided by the BUYER (hereinafter referred as “SHIPPING ADDRESS”).

Tarih :

Product Image	Product Name	Quantity	Cart Total

 
Shipping Cost
Pay on Delivery Service Fee :
Cart Total

5.2 The shipping cost will be charged to the . The favours and the opportunities related to shipping costs provided by İLVİ to hare exclusive.
5.3 accepts, declares and undertakes to acquire the information about related interest rates and default interest from his/her bank in case the prefers to pay in installments by credit card and that the provisions related to interest rates and default interest will be applied within the scope of the credit card contract set up between the and the bank, as per the provisions of the laws in force. The deferred payments/payments in installments provided by institutions such as the banks and financial institutions which give credit cards, installment card, etc. are installment sale options provided by beforementioned institutions and the sales of the PRODUCT(S), of which İLVİ receives all their cost, made within the framework explained above can not be redeemed as installment sales in terms of the contractual parties of this Contract; as they are cash sales.


ARTICLE 6 - VALIDITY OF LIABILITIES

The prices stated on Article 5.1 are the cash sale prices. Declared prices and promises are valid until İLVİ updates and changes them. Temporarily declared prices are valid until the stated period ends.

ARTICLE 7 - DELIVERY OF THE PRODUCTS SUBJECT TO THE CONTRACT

7.1 The PRODUCTS packed with invoice will be delivered to the SHIPPING ADDRESS or to the person/institute exists at the provided SHIPPING ADDRESS unharmed within the time period stated on the www.ilvi.com according to the distance of the SHIPPING ADDRESS but not exceeding the legal limit of 30 business days following the date of order for each product. This period shall be extended due to the force majeure.

7.2 If the demands İLVİ to deliver the PRODUCTS to a third party other than the , the should notify İLVİ and provide the third party’s detailed information when placing an order and İLVİ will not be responsible if the third party does not accept and receive the delivery.

7.3 is obligated to check and notify İLVİ if he/she determines any deficit as he/she receives the order.


ARTICLE 8 - GENERAL TERMS
8.1 accepts, declares and undertakes that he/she fully viewed, read, informed about and accepted all preliminary information and statements on basic and essential features, sale prices (incl. VAT), accepted payment methods, shipping and delivery, etc. of the PRODUCTS shown on the www.ilvi.com, right of withdrawal, shipping address and the terms and conditions of sales, etc. declared in this Contract and the Pre-Notice which is an inseparable part of this Contract. The also accepts he/she has placed his/her order after providing the needed permission and verification for sale through electronic environment as per the provisions of this Contract.

8.2 In case the ordered PRODUCT(S) can not be delivered to the because of any problem caused by Shipping Company’s negligent and faulty act when delivering the PRODUCT(S) to the , İLVİ can bot be held responsible.

8.3 İLVİ is responsible for delivering the PRODUCTS to the SHIPPING ADDRESS unharmed, complete, in accordance with the qualifications determined in the order with the warranty certificates and the user’s manuals if there any and the invoice related to the order.

8.4. In case İLVİ is not able to supply the PRODUCT or the service subject to this Contract with a rightful reason, İLVİ may supply a different with the same quality and price within the determined period to fulfill obligations associated with this Contract by informing the and obtain confirmation in writing by the . In case of the ’s rightful complaints, İLVİ will resolve the disputes as per the provisions of this Contract, the Law on Protection of Consumers numbered 6502 and The Regulation on Distance Contracts.

8.5 When it is impossible to deliver the PRODUCT(S), İLVİ will inform the immediately and issue the refund of all received payment and the shipping cost, if there any within 14 (fourteen) business days following the notice.
8.7 This CONTRACT must be confirmed by the , delivered to and accepted by İLVİ through electronic environment in order for delivering the PRODUCTS. If the payment of the order will not be made or be cancelled on bank records, İLVİ will be considered as released from the liability of delivering the PRODUCTS and all other obligations stated in this CONTRACT.

8.8 In case İLVİ does not receive the payment of the PRODUCT(S) beacuse of any reason even though the PRODUCT(S) delivered to the , the has to return the PRODUCTS to İLVİ within 3 (three) business days following İLVİ’s notice. In this case, the shipping costs belong to the . İLVİ’s all rights associated with the laws and this Contract are reserved under any circumstances.

8.9 İLVİ will inform the if İLVİ is not able to deliver the PRODUCT(S) within period stated on ARTICLE 7.1 due to the unforeseeable circumstances outside of the parties’ control that prevents delivery such as adverse weather conditions, prohibition or interruption of transportation and/or force majeure (war, strike, riot, crime, or an act of God such as natural disasters, hurricane, flood, earthquake, volcanic eruption, etc.). In this case, the has the right to cancel the order, or request to make an exchange the PRODUCT(S) with equivalent item(s) if it is possible, or postpone the delivery until these unforseeable circumtances disappear. If the CUSTOMER prefers to cancel the order after making the payment, refunds will be issued to the original method of payment within 14 business days of the approval of cancellation as stated in Return/Exchange/Cancellation Policy.

8.10 The accuracy of the ’s e-mail address is extremely important for delivering the e-invoice related to the purchased PRODUCT(S). In case the ’s e-mail address is deficient or wrong, e-invoice will not be delivered to the and if the provides an accurate e-mail address, the e-invoice will be sent to the provided e-mail address, regarding the ’s request.

8.11 The international orders will be shipped within 2 business days right after an order is placed. The accepted payment methods for international orders are credit card and bank transfer. The bank transfer should be done within 3 days for a valid order and it is a must to add the order number. Pay in monthly installments option is not available for international orders. The shipping cost will be calculated due to the selected shipping address and will be displayed on checkout page. In case of cancelling the order or returning the item(s) and package getting lost in transit, the shipping costs are nonrefundable and will be deducted from the refund. The shipping cost of the package shipping back to Turkey is also belongs to the customer. Since it depends on the distance between Turkey and the destination country and also the shipping company’s delivery policy, it may take up to 7 business days with DHL and B2CDirect, 21 business days with PTT. Since we send shipments DDU, extra tax fees may be charged to the customer due to the destination country’s customs and/or importing policy, thus the order may get stuck in the customs office until the customer pays the fees. The responsibility of the delivery belongs to the customer after the goods are landed on the destination country, therefore the customer must follow the procedures and rules of related customs office and Ministry of Trade in order to receive the order. Customs Offices demand us to denote the value of the order on the package. We also want to inform our customers that the customs inspectors have the authority to decide to deliver or not to deliver the package to the customer and rarely there may be delays on delivering due to customs office’s policy.



ARTICLE 9 – RIGHT OF WITHDRAWAL

9.1 The has the right to withdraw from the contract without taking any legal and penal responsibilities and giving any reason, within 14 (fourteen) business days following the delivery of the PRODUCTS to the or to the person/institute exists at the provided SHIPPING ADDRESS. Following dates are essential and will be grounded on in order for determining the beginning of the withdrawal duration:
a) The day that the or to the person/institute exists at the provided SHIPPING ADDRESS receives the last product of all products subjected to one order but shipped and delivered at different times.

b) The day that the or to the person/institute exists at the provided SHIPPING ADDRESS receives the last piece of a product consists of more than one piece.

c) The day that the or to the person/institute exists at the provided SHIPPING ADDRESS receives the first product for the contracts in which the products delivered on a regular basis throughout a given period.

9.2 should inform İLVİ about the withdrawal within 14 (fourteen) business days by sending a certified mail to the İLVİ’s address states on Article 1 or by sending e-mail or by calling İLVİ’s Customer Care line. After being informed, İLVİ may contact the and take the PRODUCT(S) from the . In case İLVİ does not offer to take the PRODUCT(S) from the , the has to send the purchased PRODUCT(S) to the İLVİ’s address states on Article 1 within 10 (ten) business day following the withdrawal notice.

9.3 must to fill the form at the back of the invoice sent to the fully, sign and send the form to İLVİ in order to return the PRODUCT(S).

9.4 The PRODUCT(S) to be returned must be delivered in the original packaging, wrapping and the standard accessories, if there any.

9.5 İLVİ is obligated to issue the refund of all received payment to the within 14 (fourteen) business days following the notice and return the documents which gets the into debt to the .

9.6 The shipping costs of PRODUCTS returned within the framework of the right of withdrawal will be covered by İLVİ. İLVİ will take the PRODUCT(S) subject to the purchase and withdrawal from the with Yurtiçi Kargo which is the contracted shopping company of İLVİ after the used the right of withdrawal and informed İLVİ, thus the will not pay the shipping cost. But if the prefers to return the PRODUCT(S) himself/herself, must send the PRODUCT(S) to İLVİ with Yurtiçi Kargo which is the contracted shopping company of İLVİ. Unless is obligated to pay the shipping cost. If Yurtiçi Kargo does not have a branch in the area where the resides, İLVİ can not request the shipping cost from the .

9.7 The existence of any reason that makes the received PRODUCT less-valuable or non-eligible for return does not prevent the use of the right of withdrawal. If the reason is caused by the ’s negligent and faulty act, the should compensate the value or the value decrement of the PRODUCT(S). The changes and the degenerations caused by common use of the PRODUCT are not considered as value decrement.

9.8 In case the PRODUCT(S) are unused and in the same condition that the received them, may return/Exchange the PRODUCT(S) with the invoice within 30 (thirty) business days following the purchase. Size exchanges can be made at İLVİ stores.

9.9 PRODUCT(S) purchased during a campaign can not be exchanged and all PRODUCT(S) purchased on sale campaigns, such as Buy 1 Get 1 For Free, Buy 3 Pay For 2, 50% Discount on the 2nd Item, etc. must be returned. Refund cannot be issued for the free product on Buy 1 Get 1 For Free campaign.

9.10 In case of returnin the PRODUCTS purchased by pay on delivery method, only the refund of the PRODUCT(S) will be issued to your bank account. Pay on delivery service fee is nonrefundable and will be deducted from the refund.


ARTICLE 10 - PRODUCTS WHICH THE RIGHT OF WITHDRAWAL IS NOT APPLICABLE TO

The right of withdrawal can not be used by in case of the circumstances written below:

a) When PRODUCTS are especially manufactured due to the ’s demands and/personal needs.

b) When protecting materials such as wrappings, tapes, security seals, packages of the PRODUCTS which are not eligible for return and/or echange due to health regulations are opened and/or harmed after delivery.

c) When the PRODUCTS are used after delivery.

ARTICLE 11 – COMPLAINTS AND RESOLUTION OF DISPUTES

is able to submit all suggestions and complaints related to the PRODUCT(S) or service(s) subject to sales and this Contract through mail, e-mail or phone call. İLVİ aims to resolve disputes by investigating any suggestion and complaint submitted by the within the framework of legislation. All rights of the contractual parties associated with the laws and related regulations are reserved.

ARTICLE 12 – AUTHORIZED COURT

The Arbitration Committee for Consumer Problems located in the district of the ’s residential address or the place of purchase of goods or services is authorized for complaints and objections related to this contract within the monetary limits imposed by the Ministry of Trade of Republic of Turkey.

ARTICLE 13 - MISC TERMS

accepts, declares and undertakes that he/she viewed, read, informed about and accepted the preliminary information and statements and the terms and conditions of sales, etc. declared in this Contract and the Pre-Notice which is an inseparable part of this Contract.

In case of completing the order, the is deemed to have accepted to the terms and conditions stated in this Contract.

This contract consists of 13 articles and is read, accepted and confirmed through electronic environment by the contractual parties stated in Article 1.